You have a right to cancel your order for any item purchased through our website with or without reason. If you are unhappy with your purchase we accept unused returns for replacement or refund within 14 days from the date you notify us of your intention to return it. You have 14 days to notify us of this from the day after receipt of your order
Our returns address is:
Table Tennis Kingdom (Product Returns)
Flat/Room D3, Blk D, 3/F,
Mai Tak Industrial Building,
No 221 Wai Yip Street,
Kwun Tong, Kowloon,
If any products are received damaged or faulty, you are entitled to return it for refund within 30 days of receipt – a repair, replacement, part-replacement or price reduction may be offered which you can choose to accept if you wish. If the company is notified after 30 days that a product is faulty, the product must be returned and a repair, replacement or part-replacement will be provided by the company once the fault has been verified. A repair will always be provided ahead of a replacement whereby the fault is minor and easily and quickly corrected. If the product cannot be repaired or replaced the company will offer a price reduction for you to keep the product or a refund if you do not wish to keep the product.
In the event that Table Tennis Kingdom or products sold by Table Tennis Kingdom are at fault postage costs for returns will be liable to be refunded.
In the event that Table Tennis Kingdom or products sold by Table Tennis Kingdom are not at fault you are still entitled to cancel your order within 14 days of receipt of goods. After notifying us of your intention to cancel your order within these 14 days, you then have 14 further days to return the goods to us. All postage costs for returns will be liable to be paid by you.
Faulty returns must be sent back for inspection before a refund will be issued. If the product is found to have a defect you will be offered a repair, refund or exchange (if available). Damage due to normal wear and tear, misuse, alteration to the product, or negligence is not covered under our returns policy and refund will not be given.
Returned goods should be adequately sealed in original packaging. On returning any item the packaging should also be returned and not damaged beyond what is necessary to examine the product. Failure to do so could result in only a partial refund being issued where the value of the returned product has been diminished due to the condition of its packaging upon return.
Please ensure you ask for a certificate of posting as proof you have sent the package. Post Office do charge for issuing a certificate. If you return an item without proof of postage and it is lost in transit we reserve the right not to issue a refund. You are responsible for the item until we receive it therefore we suggest you return the parcel using Post Office (Signed For) Delivery or similar.
We will not refund the return postage paid by the customer on unwanted returned items or sizing issues (so please see our size guide or contact us regarding sizing prior to ordering if you are unsure).